Our commitment to privacy and security

Pipeline Products Direct Ltd is a web based store operated for B2B (Business to Business) and B2C (Business to Consumers) users. We are committed to ensuring we respect the privacy of all visitors, and users of our website. We will only use your personal information in accordance which our privacy policy and current data protection laws.

When submitting information to our website you consent to the collection, storage and processing of your personal information in accordance with our privacy policy.

What information do we collect?

If you make an order with us, there is certain personal information which we will require in order to process your order (such as name, company name, billing address and shipping address, bank details, e-mail address and telephone number.)

The only 3rd parties we will pass your details onto will be those who it is essential for your order, for example your address to the carrier of your order in order for it to be delivered. Under no circumstances do we sell or rent any personal information which you supply to us to any unrelated third parties.

IP Addresses and Cookies.  EU Policy Update for Cookies - See Here

We will use your Internet Protocol (IP) Address. An IP Address is a set of numbers, which is assigned to your computer during a browsing session. This is automatically logged by our servers and used to collect traffic data about visitors to our website. We will not use your IP Address to identify you personally. Our site uses cookies to keep track of your visits to our website. A cookie is a small file which can be stored by your browser on your computer’s hard drive. We also use cookies to make your signing in process much easier, by remembering your e-mail address, and your password. Cookies help us to understand what parts of our website you are interested in. Cookies do not contain personal confidential information such as home address, telephone number, or credit card/bank details. We never exchange cookies with third parties. You have the option to refuse cookies should you so wish by activating the setting on your browser. However if you select this option, the website will not remember your username or password each time you come to visit the site. Unless you have adjusted these browser settings to refuse cookies, our system will log cookies when you log in to the website.

Where do we keep your information?

All data given to us is stored securely at all times. Our staff are engaged in using your personal information to process orders, including name, addresses, and payment details. By submitting your personal data you agree to this storing, and processing of information.

We follow strict security procedures in the storage and disclosure of personal information to prevent authorised access or unlawful processing of your personal information. We keep your personal information confidential and store it on a secure server which is password protected and hidden by firewalls. We use a secure socket layer software (SSL) to encrypt all of your personal information. This technology prevents revealing any personal information when using an insecure connection.

How will we use your information?

We will only use information about you when it is essential:

  • Set up, managing your orders, and contacting you about your transactions
  • Carry out our obligations arising from any contracts entered into between you and us
  • Allow you to participate in interactive features of our website (where you choose to do so)
  • Notify you about changes to our service
  • Provide you with information and updates on products and services which may be of interest to you (where you have agreed to this)

Your rights

Opting Out:

If you no longer wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions will be represented at the bottom of each of our e-mails. Or you can choose to let us know in writing or via telephone.

Access to information:

You are entitled to information kept on our system about you, and your business. And we ask you to keep us informed of any necessary changes to keep information accurate and up to date. If you require a copy of all information kept on the system about yourselves you must e-mail customerservices@pipelineproductsdirect.com and inform them of your request. Access to information is strictly on a personal data basis and does not include company information. There is a small fee for access to data under the Data Protection Act of £15.

Changes to our privacy policy:

We reserve the right to change this privacy policy at any time. If we change them we update them here on the website.


Questions and comments about this privacy policy are welcomed, please e-mail us at admin@pipelineproductsdirect.com