Returns Policy

We hope that buying from us has provided you with the products that you need.

However, occasionally we accept that an item(s) may have been selected that upon receipt, are not going to be correct for the application in hand and will need to be exchanged.
Therefore, if you are not satisfied with your purchase, you can return a product to us and we will refund or exchange the item providing it is in a fully resalable condition. Products should be returned in the original, undamaged packaging within 7 days and in accordance with the procedure stated below.

If a returned product is not in a fully resalable condition, PPD reserves the right to refuse a refund on the item or deduct 20% of the original selling price from the refund as a restocking charge.

Your statutary rights are unaffected by these rules and procedures.

Returns Procedure

Contact us by e mail
Order Number
Item(s) No. and Description
Reason for return
Whether a refund or exchange is required
We will issue you a numbered PPD Return confirmation with any further instructions.

Pipeline Products Direct Ltd will refund the price of the item or exchange the product once it is safely received by us.
Return delivery charges will only be refunded in the event of incorrect, damaged or faulty goods.